As services aimed at enterprise and industry verticals increase in number and diversity, growing importance is placed on the ability of those customers to verify that they are receiving the throughputs, latencies, coverage, and capacities they have paid for. Moreover, operators need to demonstrate they are delivering according to their service level agreements and have real-time awareness of network performance issues. A comprehensive service quality monitoring system can help.

By deploying smartphone-based QualiPoc Android Probes in the network – for example, in shopping malls and airports; or on trains, buses, and in taxis – the perceived end-user service quality can be continuously monitored and the information relayed to its central reporting and administration software SmartMonitor. Rather than having to rely on a monthly report from the service provider, this reporting software is accessible anywhere the Internet is available, making it accessible wherever and whenever the client needs it.

One can even define, manage, and analyze drive test campaigns to characterize the network coverage over a specified location using this set up. Network and service instabilities, or errors that affect the end-user’s quality of experience, are immediately detected; network and service operation centers are instantly alarmed so that they can take prompt action; companies with service level agreements can monitor whether the agreed service is provided.

service quality monitoring with SmartMonitor

SmartMonitor dashboard depicting test details of a drive test campaign

Specific service quality monitoring and testing

Not only basic coverage measurements but also specific functionality within an application can be monitored – such as sending messages, posting a picture, making a VoIP call, or streaming video. With video services set to account for over 75% of all mobile data consumption, and with enterprise uses for video – such as security and monitoring – set to boom, the ability to monitor video quality will become business critical.

Future demands

The emergence of the Internet of Things (IoT) will also place a diverse range of new demands on the performance of the network – from high densities to deep coverage and near-zero latencies. For companies that use IoT applications for the operation of their business, ensuring a robust wireless connection will be critical and service quality monitoring places the awareness of the network they rely on in their hands.

This post concludes our series on service quality monitoring, including the previous posts:
– The network never sleeps – how service quality monitoring ensures connectivity 24/7
– Service quality monitoring explained in an interactive infographic

Text by Jeremy Carpenter, Marketing Manager