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By | February 19, 2020 | 847 views
 

Network Performance Score: How to conduct NPS benchmarking campaigns

The Network Performance Score (NPS) reflects the perceived technical performance of a mobile network or one of its subsets such as region, period, or technology. The overall NPS score is the combination of carefully considered and weighted main key performance indicators (KPI) for a wide range of services that are essential and exemplary for service quality. But what needs to…

 
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By | February 4, 2020 | 1,163 views
 

Network Performance Score: Configurator for step-by-step campaign setup

The Network Performance Score (NPS) is an integral part of our benchmarking and analytics products based on the Smart platform. In previous posts, we have discussed how the score weights the key performance indicators for a wide range of services and combines them into an overall score. With the configuration of the NPS being pertinent to reliable results, we have…

 
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